The client’s Google Ads account was active and consistently spending — but performance moved up and down month to month with no clear pattern the team could act on.
Budget was spread across a wide catalogue with no clear separation between high-margin and low-margin products, so strong-performing lines were starved of budget while low performers kept draining spend on autopilot.
Reporting focused on top-line spend and revenue, which made the account look healthy on a dashboard while masking which specific campaigns and products were actually profitable.